FedEx is an international cargo company that owns and operates a fleet of over 600 aircraft. Headquartered in Memphis Tennessee USA, their head office and main logistics facility represents a stand-alone private airport facility.

The Sydney Hub of the FedEx operation covers an area of 18,000sqm and consists of 5000 sqm of office and a 13,000 sqm warehousing facility. The warehouse accommodates a fully automated, intra-logistic, state of the art distribution system.

The project was approached as a joint venture between FedEx and Dexus and included an extensive capital works upgrade to the existing building to suit the detailed client brief.

FedEx’S overall objective was to create a sustainable, flexible and connected workplace within an integrated spatial concept that linked the office and logistics environments. Their previous office created various silos within the business.

The project brief was developed through extensive user group sessions with staff from a cross-section of roles and departments within the organisation. During these sessions, additional views and data were gathered from the staff and future workplace aspirations explored.

Senior stakeholders were brought together to discuss the current and future work environment demands and trends, the impact of new technology, to ascertain the appropriate workplace strategy and associated change opportunities and challenges including assessing how current work environment supports or hinders aspirations.

The world recognised iconic FedEx logo was to be central to the design and branding concept for the new office.

The final design embodies the brand and key branding elements. The FedEx logo takes centre stage in reception and the planning approach provides easy access from reception to an area for client meetings, training and refreshment facilities.

A centralised social hub was created as a focal point for interaction between all work groups, located with a premium aspect offering natural light and views out to landscaping. This area included an internet lounge, end of trip facilities, vending machines and barista coffee in answer to the aspirational brief.

FedEx listened to its people through the design phase, and the completed project has enhanced the workplace culture, their ability to work more effectively, with spaces that provide the opportunity for staff to have ad hoc and spontaneous interactions, and increase levels of business unit collaboration. Team moral and engagement is increased and the project provided FedEx with a technologically advanced operation.

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